Job Description
Summary
We are seeking a Service Desk Technician II / Senior IT Support Technician to join a growing IT support team in Greensboro, NC. This hybrid role is ideal for someone with strong end-user support experience who thrives in a customer-facing environment and can bring process improvements to a team that is still building structure.
Key Responsibilities Provide Tier II service desk support for internal end users through phone, email, remote support, and in-person walk-ups. Troubleshoot and resolve software application issues, user access issues, and system-related problems with a focus on delivering excellent customer service. Support Windows 11 operating systems and troubleshoot end-user issues related to desktops, laptops, and business applications. Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, and basic administrative tasks. Manage incidents and service r...