Job Description
Job Description
The Senior System Engineer is a key technical authority within SmartDev’s IT Infrastructure team. You will own the reliability, performance, and security of our systems - spanning on-premises hardware, cloud workloads, and the network fabric that connects them. You are the primary escalation point for complex incidents and a trusted partner to development and product teams.
System & Infrastructure Operations
- Resolve and close incidents and service requests in line with help desk SLAs, acting as the first point of escalation for system-related issues.
- Plan and execute hardware and software deployments, upgrades, and lifecycle maintenance.
- Monitor system health, performance, and capacity; proactively address risks before they impact service.
- Maintain scheduled data backups and validate ...