Job Description
SUMMARY:
Our client, a manufacturer based in Cape Town, requires a motivated and energetic Senior IT Technician , to provide high-level technology support across the business.
POSITION INFO:
Key Responsibilities
- Provide advanced technical support for hardware, software, and network related tickets within a 48-hour closure time.
- Perform root cause analysis when troubleshooting.
- Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.
- Daily server checks by means of RMM software to ensure all systems are running optimally.
- Follow up with suppliers on tickets and faults logged with their service desks.
- Maintain and administer server storage solutions and network devices.
- Ensure the security and integrity of the company's IT infrastructure.
- Perform regular system updates, patches,...