Job Description
Location: Hybrid (regional / national remit)
Role Purpose
The Senior Key Accounts Manager is responsible for the strategic and operational leadership of a portfolio of high-value, complex key client accounts , ensuring exceptional service delivery, strong commercial performance, and long-term client retention.
The role acts as a trusted senior partner to clients , owning executive relationships, driving continuous improvement, managing risk, and delivering sustainable growth across the account portfolio. The postholder will also provide mentorship and leadership to Account Managers , supporting capability development and succession planning.
Key Accountabilities
Client & Stakeholder Management
- Build, maintain, and deepen long-term strategic relationships with senior client stakeholders, acting as the primary escalation and trusted advisor.
- Lead Monthly and Quarter...