Job Description
Purpose of Job
Provides to resolve disputes in a professional, effective and efficient way, having regard for the law, policies, procedures and good practice.
Main Functions
• Manage end to end case work and new matters involving different kind of disputes
• Assist with the effective management of variable complaint demand by being flexible using a range of dispute resolution processes for high productivity output
• Provide independent information about how to go about resolving their disputes
• Accurately record the details of a dispute and case manage according to AU processes
• Identify key issues arising from a dispute, gather and analyze relevant information (both verbal and written) and decide whether a proposed outcome is in accordance with the law, good practice, and what is fair and reasonable given all the circumstances of the dispute
• Apply dispute resolution frameworks including conciliation...