Job Description
Ozow is a leading fintech company that's redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for both businesses and consumers. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity.
More About This Position
As a Senior Live Support Consultant at Ozow, you'll be the frontline of our customer experience – the voice, the solution, and the reason our customers keep coming back. If you're a passionate problem‑solver with a customer‑first mindset and a knack for turning frustration into delight, this one's for you.
Your role and responsibilities
Customer Experience & Issue Resolution
- Serve as the first point of contact for customers across all support channels, delivering timely, accurate, and empathetic resolutions
- Investigate and resolve payment‑related queries, escalating ...