Job Description
Role Purpose
To lead the technical development and continuous improvement of Omilia’s proprietary LLM and NLU service portfolio, powering the reasoning and language understanding layer of the enterprise‑grade Self‑Learning Agentic CX Platform. This role ensures technical correctness, system quality, and delivery monitoring for mission‑critical AI services that enable autonomous agents to reason, plan, execute tasks, and self‑improve in real customer conversations.
Accountabilities
- Technical Ownership: Hold final technical authority over all LLM/NLU services, including entity/intent classification, specialized LLMs, and agentic orchestration
- System Quality: Ensure production stability, performance, and compliance (including PCI/PII) across the LLM/NLU domain
- Delivery Monitoring: Commit to delivery dates, drive features from design through deployment, and proactively flag risks
- Autonomy: Resolve technical ambiguity, st...