Job Description
[What the role is]
The Senior Manager / Assistant Director (Operations and Service Excellence) plays a pivotal role in driving operational efficiency, service quality, and continuous improvement at SAA. You will lead end-to-end operations and service excellence initiatives, working across internal teams and external stakeholders to deliver seamless experiences for SAA's course participants, high-level visitors, guests, and alumni. This role requires a dynamic individual who thrives in a fast-paced environment and brings both strategic thinking and hands-on execution.[What you will be working on]
Oversee the administration and optimisation of SAA's training and learning management systems to support effective course delivery and enhance digital learning workflows
Conduct usability testing to identify pain points, translating insights into actionable product requirements and working with vendors to implement improvements that enh...