Job Description
Location: Delhi, Mumbai, Bangalore, Gurgaon, Pune, Hyderabad and Chennai
Must have skills: AWS contact center, Amazon Connect flows, AWS Lambda and Lex bots, Amazon Connect Contact Center
Good to have skills: AWS Lambda and Lex bots, Pinpoint, Transcribe, Comprehend Experience:
Roles & Responsibilities :
- Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation
- Business Development : Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects
- Market Unit Development : Connect and work with market unit leads to identify and understand the demand in the market in terms of both skill and scale required
- People Development: Grow the practice and bu...