Job Description
Senior Manager – Business Excellence
Sagility combines industry‑leading technology and transformation‑driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member / patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25000 employees across 5 countries.
Purpose: Monitor and evaluate customer / provider interactions across multiple channels, providing actionable insights to improve quality, CSAT, and operational performance. The role also involves coaching, process improvement, and ensuring compliance with relevant standards and regulations.
Responsibilities
- Performance Management – Define and manage achievement of client performance objectives; meet client Service Level Agreements for quality; manage quality system...