Job Description
This role will drive the overall profitability of the business, maximize customer lifetime value and reduce churn by fostering strong relationships with existing/prospective clients, enhancing customer satisfaction, and driving revenue growth through strategic upselling, cross-selling, contract renewals and acquisition of customers in the Public Sector. This role demands a in close collaboration with internal teams to improve service
Strategic leadership
Develop and implement retention strategies to maximize client value, strengthen client loyalty and proactively meet their evolving needs.
Define the overall retention management strategic direction for all different areas of churn management which include voluntary churn, involuntary churn, and nuisance churn
Build multi-level relationships within client organizations to enhance engagement and decision making influence. Regularly meet with clients to understand their needs, concerns, an...