Job Description
**Job Requisition ID #**
26WD98355
**Position Overview**
The Senior Manager – Client Services is a key leadership role responsible for driving end-to-end customer operations, vendor performance, and service excellence across globally distributed teams. This role will lead transformation initiatives by integrating AI-driven capabilities, optimizing vendor partnerships, and enhancing customer success outcomes. The ideal candidate will bring a strong blend of operations leadership, customer success mindset, vendor governance, and data-driven decision-making, with the ability to recommend and execute strategic initiatives aligned with organizational growth and digital transformation goals.
**Responsibilities**
Customer Success & Service Excellence
+ Championing a customer-first culture, ensuring seamless experiences across all touchpoints
+ Drive initiatives to improve customer satisfaction, retention, and value realization
+ Part...
26WD98355
**Position Overview**
The Senior Manager – Client Services is a key leadership role responsible for driving end-to-end customer operations, vendor performance, and service excellence across globally distributed teams. This role will lead transformation initiatives by integrating AI-driven capabilities, optimizing vendor partnerships, and enhancing customer success outcomes. The ideal candidate will bring a strong blend of operations leadership, customer success mindset, vendor governance, and data-driven decision-making, with the ability to recommend and execute strategic initiatives aligned with organizational growth and digital transformation goals.
**Responsibilities**
Customer Success & Service Excellence
+ Championing a customer-first culture, ensuring seamless experiences across all touchpoints
+ Drive initiatives to improve customer satisfaction, retention, and value realization
+ Part...