Job Description
Accountable for the end-to-end leadership, performance, and growth of the Cloud Managed Services division, ensuring alignment with business strategy, financial targets, and customer expectations.
Key Deliverables / Primary Functions
- Own and execute the Cloud Managed Services strategy, delivering against revenue, gross profit, cost, and margin targets while driving recurring revenue growth and Azure consumption performance.
- Maintain and grow key client relationships to ensure high customer satisfaction, contract renewals, and expansion opportunities. Collaborate with Sales and Pre-Sales to drive onboarding, upsell, and cross-sell initiatives.
- Ensure operational excellence across service delivery, including SLA compliance, service availability, incident and change management, and governance. Oversee onboarding, transitions, and continuous service improvement.
- Lead, develop, and retain a high-performing team through ...