Job Description
Join us as a Customer Advocate Specialist and become the champion our customers deserve. You'll lead our VIP Program, drive customer-centric culture change, and ensure the customer voice is heard in every important decision we make.
What will you do?
* Act as the single point of contact for customer issues and all customer-facing activities
* Lead the VIP Program and advocate for customer perspectives in strategic decisions across the business
* Deploy and manage the Customer Mindset Program to build a service-first culture organization-wide
* Track and communicate customer satisfaction metrics through the Customer Voice Platform
What are the key skills we are looking for?
* Communication - advanced level; articulating customer needs clearly to influence cross-functional stakeholders
* Customer Advocacy - advanced level; representing customer perspectives in strategic planning and ...