💼 Full-Time Position

Senior Manager, Customer Care

🏢
HelloFresh
📍 toronto, on, Canada
📍
Location
toronto, Canada
📅
Posted
June 04, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

S'more About The Team

As the Senior Manager of Customer Care at HelloFresh Canada, you will play a crucial role in overseeing and enhancing the customer experience for our brands of HelloFresh, Chefs Plate, and Factor_. You will lead a dedicated team, ensuring that customer care operations align with HelloFresh's commitment to excellence and customer satisfaction. In this role you will drive a continuous improvement culture focused on experimentation and implementation.

Responsibilities

  • Team Leadership: Lead and inspire the customer care team, fostering a positive and collaborative work environment.
  • Continuous Improvement: Implement processes for continuous improvement, utilize experiments to identify the top opportunities, and advance the voice of the customer within the organization.
  • Performance Optimization: Establish and monitor key performance indicators (KPIs) and budget, implementing initiatives to improve efficiency an...