💼 Full-Time Position

Senior Manager, Customer Implementation

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Lightspeed Commerce
📍 montreal (administrative region), qc, Canada
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Location
montreal (administrative region), Canada
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Posted
June 02, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

We’re looking for a Senior Manager, Customer Implementation to lead Lightspeed’s North America Retail onboarding team, responsible for delivering high-quality implementations that drive time-to-value, product adoption, and early-stage retention. This role owns onboarding strategy, execution, and cross‑functional alignment across Sales, Product, Support, and Customer Success.

What You’ll Be Doing

  • Own and execute the North America Retail onboarding strategy, including playbooks, team performance, and day‑to‑day execution.
  • Own and improve key onboarding outcomes including time‑to‑value, product adoption, payments activation, and early‑stage retention.
  • Own and optimize the end‑to‑end customer journey from sales handoff through onboarding and early adoption, eliminating friction and ensuring clear accountability across teams.
  • Lead and develop the onboarding team, including performance management, coaching, and career development. <...