Job Description
Job Summary:
• Provide team and role scope leadership for digital channels and innovative propositions to deliver on the business’s digital agenda to drive self-care and sales through Digital channels. Provide guidance in the advancement of digital channels via design, development, and maintenance of the digital value chain.
Job Role
• Scan the business and evaluate opportunities related to customer and stakeholder needs and provide guidance supported by digital business models for long-term competitiveness and growth of MTNs digital agenda and digital channels aligned to MTN Ambition 2025.
• Manage the development and growth strategy of MTN digital channels like MyMTN, chatbot, e-shop etc.
• Provide guidance and direction to functional and departmental leads across the business on digital, technological, and related solutions to enable their functional digital goals, objectives, and roadmap.
• Proactively seek out, vet...