Job Description
- Lead enterprise-wide programs that directly shape customer experience across contact centres, advocacy and disruption management
- Build and enable a high-performing delivery team while driving continuous improvement, innovation and smarter, data-led decision making
- 9-month fixed term contract based at our Mascot Campus
We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.
The Senior Manager, Execution & Enablement is a key leadership role within the Customer Care & Recovery portfolio, responsible for turning strategy into clear, executable outcomes across Customer Journey Operations, Global Contact Centres, Customer Advocacy and Disruptions. The role oversees the end-to-end delivery of complex programs, ...