Job Description
Job Title: Senior Manager for Operations
Skills: Multi-program or multi-account operations in a leadership capacity
Experience: Minimum 10 years of experience in BPO / shared services / operations management
Location: Muntinlupa, Philippines
We at Coforge are hiring Senior Manager for Operations with the following skillset:
- Strategic thinking and execution
- Executive-level communication and stakeholder management
- Data-driven decision making
- Risk management and governance
- Change management and transformation leadership
Responsibilities:
- Oversee delivery across multiple programs, ensuring consistent achievement of SLAs, KPIs, and contractual obligations.
- Drive standardization and scalability of process execution across programs.
- Leads busin...