Job Description
Job Overview
To manage the processes, teams, and resources for port operations, contributing to operational effectiveness, client/customer satisfaction, reduced risk, profitability, and compliance with relevant policies and regulatory requirements.
Duties & Responsibilities
- Execute own work and team work according to set operating procedures and service level agreements.
- Ensure continuous client interaction, communication, and feedback.
- Ensure complaints are handled effectively.
- Provide oversight over the port operations function and ensure port operations adhere to their service level agreements.
- Interact with transporters and service providers in port on a regular basis and ensure a good working relationship is maintained.
- Provide strategic input into the planning function to ensure delivery schedules are planned and executed in a cost-effective manner.
- Ensure that deliveries are monitored and expe...