Job Description
The Senior Manager of Operations at Narita Airport will oversee one of FedEx’s most critical international gateways. This role is responsible for leading airport operations, driving efficiency, ensuring regulatory compliance, and delivering exceptional customer experience. Success requires strategic planning, strong leadership, and the ability to manage complex, multi-function operations in a dynamic, fast-paced environment.
Key Responsibilities
Operational Leadership
• Direct daily airport operations including ramp, gateway, customs clearance, and linehaul activities.
Customer & Service Excellence
• Champion FedEx’s commitment to world-class service by ensuring operational reliability and consistently exceeding customer expectations.
Team Leadership & Development
• Recruit, mentor, and inspire managers and staff.
• Promote succession planning and ensure high team performance.
Workplace Safety & Team E...