Job Description
Job Title : Senior Manager- Production Support
Experience : 10 to 15 Years
Location : Chennai
Roles & Responsibilities
- Lead and manage production support activities for business-critical applications and systems.
- Monitor production environments, troubleshoot issues, and ensure system availability and stability.
- Manage Incident, Problem, Change, and Release Management processes.
- Perform root cause analysis and implement corrective and preventive actions.
- Coordinate with development, infrastructure, database, and business teams for issue resolution.
- Support production, disaster recovery (DR), and non-production environments.
- Manage release deployments and application implementation activities.
- Monitor system performance, capac...