Job Description
Requisition ID:
Location: Canada - Ontario - Toronto
Responsibilities
- Manages a team that focuses on real-time engagement with customers who may be under the influence of scam tactics, using behavioral cues and scam psychology to interrupt the fraud cycle.
- Champions a customer-focused culture within the team to protect clients from scams and strengthen trust in the Bank.
- Provides Scam Disruption delivery, leadership and execution expertise, working with stakeholders across Scotiabank and key program vendors, as well as Scotia Risk/Operations areas where appropriate.
- Understands Scotiabank’s risk assessments process up to and including supporting NIRA development and NIRA 2nd line fraud control function response.
- Develops and leads the onboarding and workforce management including the oversight of performance and its management.
- Develops and implements operational delivery monitoring and processes ...