💼 Full-Time Position

Senior Manager-Service Management

🏢
Allianz Technology SE India Branch
📍 India, India, India
📍
Location
India, India
📅
Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Senior Manager-Service Management

Overall Objectives of Job

  • Primary point of contact for IT service levels and issues for customer, Global IT CSM & business DPE.
  • Support overall customer relationship and customer satisfaction
  • Responsible for Security and audit compliance, reviews & actions
  • Communicate service interruption, root cause analysis, action plans, capacity/performance trend analysis and issues to Customer on time(as agreed with DPE/PE)
  • Ensure Service Requests are action in line with contract commitments
  • Reporting in IT Governance Status Meetings / Reports with PMO (Summary of Problem, Incident/RCA, Change, Service Request, Service Level Metrics, IT Security Management / Audit Readiness, Contract Mgmt., Financial Mgmt., IT Operational Trending Analysis, etc.) ensuring IT Service Delivery is me...