Job Description
About the job Senior Manager - Service Restoration
Job Title: Senior Manager - Service Restoration
Location: Taguig City, Philippines
Department: Supply Chain
We're looking for a Senior Manager Service Restoration to lead high-priority incident response and recovery efforts in a fast-paced, enterprise-level environment. If you're experienced in managing critical incidents, driving service improvements, and leading cross-functional teams, this role is for you.
Key Responsibilities
Operations Management
- Lead and manage all Priority 1 & 2 incidents and mission-critical issues.
- Facilitate escalations through multiple channels (hotline, Teams, email, in-person).
- Drive real-time incident recovery and coordinate with technical teams.
- Ensure adherence to ITIL processes throughout the incident lifecycle.
- Validate incident severity and accountable areas with service owners. <...