Job Description
About HKT Teleservices
HKT Teleservices is a leading Business Process Outsourcing (BPO) and Customer Experience Management (CXM) provider, delivering comprehensive omni-channel customer engagement solutions to global clients.
With deep operational expertise and an innovation-driven mindset, we are transforming how customers interact across voice, digital, social, and automated channels, fueled by AI, analytics, and cloud technologies.
We are seeking a Senior Manager, Solution Development & Innovation to champion this transformation — driving the design and deployment of unified omni-channel experiences and intelligent automation solutions that redefine customer engagement.
Position Summary
The Senior Manager, Solution Development & Innovation is responsible for architecting and delivering end-to-end omni-channel and AI-driven customer experience solutions.
Repor...