💼 Full-Time Position

Senior Manager, Workforce Management

🏢
Ubiquity Global Services, Inc.
📍 cagayan de oro, northern mindanao, Philippines
📍
Location
cagayan de oro, Philippines
📅
Posted
June 06, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Apply today and start your journey with Ubiquity !

The Responsibilities:

  • Understanding of key business objectives, timeframes, and requirements associated with Workforce Management.
  • Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume, headcount requirements, shrinkage, attrition and handle time goals throughout the group sites.
  • Reporting of Daily program metrics on assigned projects.
  • Makes strategic recommendations to improve productivity while balancing service levels and costs.
  • Ensures that the team follows workforce procedures.
  • Assist in resolving serious customer complaints and escalated issues.
  • Participates in daily and weekly meetings that requires WFM involvement.

Knowledge, Skill Set & Qualifications Required (External)

  • More than 5 years Workforce Management experience with a minimum of 3 years exp...