Job Description
Job Summary
We are seeking a passionate and driven Senior Manager / Manager, Service Excellence & Learning Development to lead training and service excellence across a portfolio of dining concepts within an integrated resort environment.
This role is responsible for driving F&B service standards, enhancing guest experience, and implementing structured, operations-driven learning programs to strengthen product knowledge, service delivery, and team capabilities. The incumbent will ensure consistency across multiple concepts while adapting approaches to different dining formats and will partner with Corporate LD to reinforce organizational culture, service mindset, and brand values across F&B teams.
Key Responsibilities
Service Excellence & Standards
- Drive continuous improvement in service quality and guest experience across multiple F&B restaurants.
- Establish, review, and standardize service SOPs while ensuring relevance...