Job Description
Job Description
- Lead L1, L2, and L3 support activities for enterprise customers across Saudi Arabia and GCC.
- Ticket ownership and closure.
- SLA governance and incident management.
- Root cause analysis.
- Customer relationship management.
- Change request assessment.
- Minor enhancements and continuous improvement.
- Monthly and Quarterly Health Reports covering ticket volumes, SLA performance, resolution trends, recurring issues, system health, performance reviews, dormant users, inactive accounts, and security recommendations.
Requirements
Requirements
Experience
- 10+ years ERP experience with at least 7+ years in D365 F&O.
- Experience in implementation, support, and managed services.
- Saudi Arabia and GCC project experience.
- Strong customer-facing and stakeholder managem...