Job Description
Job Purpose:
The primary purpose of the role is to ensure the smooth operation in two main domains: 1) Be responsible for monitoring and analyzing our entire supply chain system, IT infrastructure, and facilities, responding to alerts, providing timely support to global teams, making necessary independent decisions for urgent issues or as requested by IT teams. 2) Offering Global Contact Calling Services to TD SYNNEX global coworkers for resolving urgent issues. Where necessary the VMT specialist will escalate urgent alerts/requests to higher levels within team. This level requires the experienced knowledge of monitoring items and the TD SYNNEX environment. The specialist will be able to have the ability to prioritize alerts and make right decisions based on the real-time urgent situation. This level will be expected to mentor entry level monitoring specialists.
Job Description: