Job Description
Senior Operations Manager is responsible for overseeing the daily operations, commercial success, and standard execution across a designated cluster of restaurant locations. This role bridges the gap between executive leadership and store-level management, ensuring that profit targets are met, brand identity is fiercely protected, and customer satisfaction remains high.
While supporting the Director with high-level strategy and New Store Openings (NSOs), this role focuses intensely on the execution of day-to-day multi-unit performance, front-of-house (FOH) hospitality, and back-of-house (BOH) efficiency.
Primary Duties & Responsibilities
- Multi-Unit Performance: Direct and monitor the daily operations of an assigned region or cluster of stores, ensuring consistent execution of brand standards and service quality.
- P&L Management & Financial Accountability: Review unit-level financial performance weekly. Identify cost spikes, labor i...