Job Description
Job Description:
" Lead the design, development, and planning for solutions and technology standards to solve complex business and IT problems.
" Respond and troubleshoot incidents created in Incident management tools like Service Now.
" Implement proactive monitoring alerts and detect issues before it impacts business users.
" Actively participate in production incident calls and quickly restore services to end the impact for business users.
" Perform root cause analysis and take preventive measures.
" Maintain Knowledge base articles and update incident response documentation.
" Feature development and defect fixing of enterprise applications.
" Embed reliability in software lifecycle coordinating with other developers.
" Create Dashboards and metrics to check overall health of crucial business functions of the enterprise applications.
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