Job Description
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Responsibilities
Maintain a high standard of customer service at the site and deal with all customers in a highly professional and cordial manner.
Keep the counter uncluttered and clean and give top priority to the work.
Divert customers to VIP Service section (Up-selling) to generate revenue.
Receiving customers by Greeting, Welcoming them.
Guide & clarify the queries as per the customers’ request.
Proceed with the transactions as per RTA guidelines.
Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.
Avoid any customers complaints.
Issue token for the queue management system, as per the required service of the customers.
About Us
Al Ghurair Investment is one of the largest diversified family ...