Senior Officer / Officer, Customer Contact Centre (Hotline)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Act as Prudential’s service professional, to provide the best-in-class customer service via hotline, to handle and resolve customers enquires and request on life and health insurance products in a professional manner.

Job Responsibilities:

Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.

Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during ...