💼 Full-Time Position

Senior Officer, Policy Services

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Prudential plc
📍 Hong Kong, Hong Kong, Hong Kong
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Location
Hong Kong, Hong Kong
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Posted
June 14, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

  • Process complex customer policy change requests accurately and efficiently in designated systems. Ensure all requests are handled in accordance with established procedures, service standards and specified turnaround times, while maintaining data accuracy and operational effectiveness.
  • Handled escalated enquiries from internal channels (e.g. agents, business partners and Customer Service Team) on policy change requests in a professional and timely manner. Collaborate closely w...