Job Description
Job Description
Establish and maintain harmonious working relationships between all customers and the organization, specifically by handling customer complaints and concerns and reaching mutually satisfactory resolutions.
Core Responsibilities
- Contribute to the development of One Stop Shop processes and procedure improvements to ensure the delivery of world-class service to customers.
- Assist to resolve day-to-day operational issues related to internal and external customer relations.
- Stay up to date on the services and the associated processes (including rules and regulations) offered by Communities Affairs.
- Provide the necessary support to educate customers on the required information and the importance of accuracy, while explaining the rules and regulations governing different services.
- Maintain a high level of quality interaction with customers throughout the entire customer service process/journey.