Senior Operation Specialist

Key Responsibilities

• Manage and oversee the daily operations and maintenance of IT systems, including servers, networks, and applications, to ensure consistent high availability and reliability.
• Mentor and support junior team members by providing guidance, training, and development opportunities.
• Assist in the creation, implementation, and adherence to IT operational policies, procedures, and standards, ensuring alignment with industry best practices.
• Develop and maintain comprehensive documentation of IT systems, configurations, and processes to ensure accessibility and accuracy.
• Collaborate with internal teams and external vendors to plan and execute IT projects, including system upgrades, migrations, and deployments.
• Build and manage relationships with customers, vendors, and service providers, negotiating contracts and SLAs to optimize quality and cost‑effici...