Job Description
Our client is searching for a Senior Operations Analyst to join their team in Pretoria East.
Job Purpose:
- To provide first-line support to clients on banking products and assist in processing electronic files for clients.
Role Responsibilities:
- Take accountability for client Bank files. Ensure that files are processed, and feedback are supplied to clients per update file.
- Confirm file layouts from clients and submissions to the Bank.
- Identify problems, communicate problems and follow up with the Bank or technical team.
- Ensure that the feedback files are created per client request.
- Maintain effective system information and ensure the updates occur timeously.
- Attend to client queries.
- Ensure client processes documentation is up-to-date
- Check client and Bank Limits.
- Monitor Account Verification Service-Realtime system and report any i...