Job Description
Position Overview The Senior Operations Manager (Healthcare) will be responsible for leading, developing, and managing multiple healthcare programs or large-scale lines of business (LOBs) within our Iloilo clinical BPO center.
This role demands a strategic leader with deep expertise in US healthcare operations (e.g., Medical Billing, Utilization Management, Claims Processing, Member/Provider Services, or Clinical Care Management) and a proven track record of navigating strict compliance landscapes.
You will bridge the gap between strategic client goals and day-to-day operational execution, ensuring metric delivery (SLAs/KPIs), financial profitability, and robust talent development while fostering a culture of compliance and patient-centric care.
Key Responsibilities Operational Excellence & Client Management SLA/KPI Ownership: Drive the delivery of critical healthcare and performance metrics (e.g., First Contact Resolution, Average Handle Time, Qual...