Company: Thientu BPO
Location: 145B Nguyễn Đình Chính, Ho Chi Minh
Employment Type: Full-Time
Department: Operations / Customer Experience
Reports To: CEO and Operations Director

Role Overview

Thientu BPO is seeking an experienced Senior Customer Contact Center Manager to oversee all BPO customer service operations and lead a high-performing in-house service team. The ideal candidate will have strong expertise in service delivery, customer experience, and operational excellence. This role partners closely with the CEO and Operations Director and plays a critical part in scaling new client operations and improving company-wide service performance.

Key Responsibilities & Time Allocation

1. Operations & Service Delivery (40%)

• Oversee end-to-end delivery of customer c...