Job Description
We are looking for an experienced Senior Operations Manager to lead our regional application support operations. In this role, you will lead a team of Application Support Specialists in driving high performance, accountability, and operational excellence across our digital application ecosystems.
The ideal candidate possesses strong leadership abilities, strategic analytical skills, and extensive experience in optimizing support workflows to deliver a customer-centric service experience globally.
Basic Qualifications
- Education : Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Experience : * 8–10+ years of hands‑on experience in IT application support and digital platform operations.
- 4+ years in a direct team management or leadership role, specifically overseeing application support professionals.
- Proven track record of managing and scaling supp...