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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Meet all Client Service Level Agreements (deliverables)
- Ensure the team understands client specific training requirements / needs etc.
- Analyze performance results of the team and implement process improvements
- Determine appropriate staff levels and implement strategies to ensure efficient operations
- Work with support departments to ensure staffing strategies are effectively executed
- Support the data collection for billing process, billable/non-billable hours & preparation of Invoice
- Hold team meetings on a regular basis with direct reports.
- Communicate all process and client updates to direct reports within specific timelines and keep record for such updates
- Act as single point of contact for the team leads for all their client and team member needs and create a harmonious work environment
- Escalate performance related issues with respect to his TL to management in a tim...