Job Description
The Senior Operations Manager / Program Director provides strategic, operational, and financial leadership for a Philippine energy utility contact center program delivering voice and chat customer service . This role is accountable for end-to-end program performance , client governance, regulatory compliance, and long-term transformation while leading multi-layered teams through Operations Managers and Team Leaders.
Key Responsibilities
Program & Strategic Leadership
- Own and lead the overall delivery, strategy, and performance of the energy utility contact center program
- Translate client and business objectives into operational strategy, execution plans, and measurable outcomes
- Drive scalability, operational maturity, and long-term sustainability of the program
Client & Stakeholder Management
- Serve as the primary senior point of contact ...