Job Description
**Position Overview**
The Senior Operations Supervisor is the store’s strategic owner of freight receiving, processing, replenishment, and BOH workforce planning. This leader is accountable for key performance indicators (KPIs) performance (e.g., cartons-per-hour, backlog, flow-to-floor cycle time, merchandise protection accuracy) and continuous improvement of BOH processes. The role leads a sizeable BOH team—typically 20–40 associates with a Receiving Lead—and partners cross-functionally with the ASM Ops/Service and other store leaders to ensure the right goods reach the right locations on time, enabling an exceptional customer experience on the sales floor. The Senior Operations Supervisor will periodically serve as Manager-on-Duty (MOD) and is a developmental bench role for future Assistant Store Manager opportunities.
**A Day In The Life**
PEOPLE: Lead-Train-Coach-Develop-Communicate-Build Relationships
• Lead and develop BOH teams (20-40 associates), ...
The Senior Operations Supervisor is the store’s strategic owner of freight receiving, processing, replenishment, and BOH workforce planning. This leader is accountable for key performance indicators (KPIs) performance (e.g., cartons-per-hour, backlog, flow-to-floor cycle time, merchandise protection accuracy) and continuous improvement of BOH processes. The role leads a sizeable BOH team—typically 20–40 associates with a Receiving Lead—and partners cross-functionally with the ASM Ops/Service and other store leaders to ensure the right goods reach the right locations on time, enabling an exceptional customer experience on the sales floor. The Senior Operations Supervisor will periodically serve as Manager-on-Duty (MOD) and is a developmental bench role for future Assistant Store Manager opportunities.
**A Day In The Life**
PEOPLE: Lead-Train-Coach-Develop-Communicate-Build Relationships
• Lead and develop BOH teams (20-40 associates), ...