Job Description
Overview
You will lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres. Your responsibilities include managing staff rostering, coaching and training team members, as well as supporting process improvement initiatives. In addition, you will assist in handling service feedback, resolving operational issues, and providing coverage support for team members when required.
Posting Date: 13 Sept 2025
Responsibilities- Lead a team to deliver professional customer service to ensure smooth and seamless operation of the admission centres.
- Manage staff rostering, coaching and training of team members.
- Support process improvement initiatives, handle service feedback, resolve operational issues, and provide coverage support for team members when required.
- Diploma in any discipline with 2 years of frontline customer service experience or GCE ‘...