💼 Full-Time Position

Senior Principal Engineer, Critical Support (Remote MX)

🏢
QAD, Inc.
📍 workfromhome, jalisco, Mexico
📍
Location
workfromhome, Mexico
📅
Posted
June 03, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

A SaaS company in manufacturing is seeking a Principal Engineer who will act as a senior technical authority within the Critical Support Team. The role emphasizes resolving complex customer issues through proactive investigation and mentorship of engineers. Candidates should have 6+ years of experience in enterprise product support, with strong analytical skills and a focus on customer satisfaction. This position allows for remote work based in Mexico and emphasizes cross-functional collaboration to drive systemic improvements.
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