Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Summary
To oversee customer support operations, ensuring efficient data management, high-quality interactions, and continuous workflow improvements.
Key Responsibilities
- Direct the resolution of customer queries and issues via email or chat, ensuring swift and effective responses.
- Manage troubleshooting tasks, providing effective solutions, and escalating complex issues to higher levels of support when necessary.
- Evaluate operational workflows, identifying inefficiencies and suggesting enhancements for improvement.
- Ensure the quality and precision of processed data and customer interactions are maintained at the highest standards.
- Oversee the accurate entry, updating, and management of data across multiple systems and databases.
Benefits
- Personal time off
- Maternity and paternity benefits
- Access to...