Senior Process Leader: Drive Efficiency & Transformation

A leading financial services firm is seeking a Senior Manager for Collections in Muntinlupa. This role will oversee large-scale collections operations, ensuring performance targets in efficiency and compliance are met. The ideal candidate will have over 7 years of experience in collections, with a focus on voice-based operations. Responsibilities include managing teams, driving process improvements, and adhering to regulatory standards. The position is critical to maintaining cash flow while delivering an excellent customer experience.
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