Job Description
Description
Own Amazon Global Logistics' Voice of Shipper product and transform customer feedback into strategic investment that shape the global network. Define the vision, roadmap, and execution to build a scalable, data-driven insights capability, driving decisions that directly influence product strategy, customer experience, and business performance at scale.
Key job responsibilities
- Own the Voice of Shipper product strategy, roadmap, and execution, building scalable mechanisms to capture end-to-end customer sentiment across the logistics journey
- Synthesize multi-source customer signals into decision-grade insights, identifying key drivers of satisfaction, pain points, and opportunities that inform product prioritization and investment decisions
- Deliver executive-ready narratives that translate customer insights into clear investment recommendations and business impact
- Partner with Product, Sales, Marketing, Operations, and Data Sc...
Own Amazon Global Logistics' Voice of Shipper product and transform customer feedback into strategic investment that shape the global network. Define the vision, roadmap, and execution to build a scalable, data-driven insights capability, driving decisions that directly influence product strategy, customer experience, and business performance at scale.
Key job responsibilities
- Own the Voice of Shipper product strategy, roadmap, and execution, building scalable mechanisms to capture end-to-end customer sentiment across the logistics journey
- Synthesize multi-source customer signals into decision-grade insights, identifying key drivers of satisfaction, pain points, and opportunities that inform product prioritization and investment decisions
- Deliver executive-ready narratives that translate customer insights into clear investment recommendations and business impact
- Partner with Product, Sales, Marketing, Operations, and Data Sc...