Job Description
About the Role
We're seeking an experienced Product Manager to lead the evolution of a business-critical CRM ecosystem within a fast-growing organisation.
As the business scales, multiple teams and systems have created fragmented customer data and processes. Your mission will be to create a unified customer view, establish strong data governance, and build a CRM platform that supports growth while maintaining data quality and operational efficiency.
Reporting into senior technology leadership, you'll own the CRM product strategy, roadmap, and delivery, helping transform customer data into a true single source of truth.
Key Responsibilities- Define and deliver the CRM product roadmap, focused on customer data, identity resolution, and platform scalability.
- Build and maintain a unified customer data model across multiple business units and touchpoints.
- Partner with commercial, marketing, operations, and customer support ...